However, due to the criticality of the environments in which it unfolds, it becomes necessary to provide a maintenance service that ensures the appropriate level of service at the facility.
AreaVoIP offers specialized maintenance services for Asterisk (Elastix and FreePBX) including:
Basic Maintenance: Attention to incidents and preventive software maintenance.
Hardware Maintenance: guaranteed replacement of hardware elements.
System Administration: hour package for configuration changes.
Below , we explain in detail those three options.
Care and troubleshooting . The standard business hours are Monday through Friday from 8am to 14pm and from 16:00 to 18:30 hours.
Proactive system monitoring.
Backup copy of the initial system configuration.
Software review to correct stability or security problems: ‘minor release’ software update, and patch installation.
According to the hardware architecture to maintain, there are different conditions and prices. The conditions are listed in the following table:
|Equipment Type||Action||Response Time||Resolution Time|
|Telephony server||in-situ||4 hours||24 hours|
|TDM Interface Cards / Voip||in-situ||4 hours||24 hours|
|Adapters and IP Phones||Reposición tras envío||24 hours||72 hours|
|LAN Switch||in-situ optional||4 hours||48 hours|
Inclusion of new extensions or changes.
Changes in the routing of incoming or outgoing calls.
Setting up new lines or SIP Trunks.
Modification of audio.
Configuring IVR (Digital receptionist).
Update business and holiday closings.