These features include the following:
Identify the geographic origin of the call to adopt the language of my interlocutor in the computerized system and manager , my client providing a greater sense of closeness and trust.
Identify the customer by its phone number and automatically access his data, purchase history and recent efforts (in your CRM or ERP .
Automatically assign the call to the usual account manager, to improve management.
Make a specific call treatment for delinquent customers.
Equitably distribute the workload among my agents.
Monitor the productivity of my individual managers .
Detect missed calls and automatically generate the callback. Having a scorecard of the quality level of service I am giving my clients.